Hi,
I have called the Alienware technical support guys in Costa Rica, two separate times, with no success getting into my BIOS via F2 the usual way of rapid key presses after a restart prior to the Alienhead graphic appearing.
I unplugged my Logitech G15 keyboard and tried using the supplied Alienware keyboard with no success.
As suggested by the 2nd tech guy, I went out to buy a standard, non-gaming keyboard from Best Buy, today, their Dynex brand, wired, USB 2.0 keyboard and still, I cannot get into my BIOS.
My machine is recently purchased just before Christmas 2011 and arrived January 12, 2012 FedEx . I set it up January 25, 2012.
I setup the game, Aces High II ( http://www.hitechcreations.com/ ) using my CH Products controllers with few issues and the online game works fairly well.
Access to the Internet via either IE or Firefox also works well.
My fundamental issue I wish to solve is getting access to the BIOS menus, as well as the Boot Menu, and Advanced Options Menu.
My 1st Internet ready PC was a Dell Dimension 3000 purchased in 2004. About 2 years ago I scratch built a home built machine based on the i7-920 CPU. Either machine, I have easy, ready access to their respective BIOS.
I am looking for ideas as to what I am doing wrong to gain access to my Alienware Aurora-R3's BIOS and related menus.
I have to wonder if the guys via Dell / Alienware properly installed my copy of Windows 7 Pro, 64-bit OS.
Thanks for any help.
Kurt