I bought my X51 desktop in December of last year and never used the CD drive until a few weeks ago. When I put a CD in it doesn't open at all, It gets stuck and the only time when I can open it, is when the computer is starting up only, not when windows is running. Which made me believe its a driver problem. I went to device manager to see a yellow caution sign on the CD Drive and I went to properties and the message said "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" I went to the dell support chat and there isn't a chat for alienware. What is wrong here and where can I get a Driver cause Its not on dell.
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