So.. I'm obviously new to posting in these threads.. and any.. but.. I'm kinda at my wits end here.. have talked to customer support multiple times, even had someone use remote access to try and see what the issue is... here's the background info first..
I can SEE the Nvidia icon in my control panel BUT when I click it, a message comes up saying the graphics card can't be recognized.
Bios and everything else is fully updated.
The keyboard is also not working but I have an external keyboard hooked up.
Also, the HDMI IN isn't working.
A computer programmer friend did repair an issue for me a few weeks back and when he returned it, though the problem was fixed-- now my keyboard wasn't working. ALSO, my father dropped it.
... so after doing the remote assistance.. I was told that the card was working properly.. SO.. before I call back again and end up on the phone forever.. can someone maybe shed a little light and give me any other options of what could be causing this if the card isn't bad?