Hi boys.
Im very not happy with my experience with DELL.
I try to ask some to DELL support with email but I dont have any reply because my warranty is expired one months ago.
I buy my M18x R2 one years ago, first day i have problem with video card, after exchange email with the support the new PC need to exchange all two Video card.
After I have others problem, like the sound card not working some time, and I need to restart, and the Killer network have frequently disconnect problem.
But i just forget this two problem because is annoying but the PC go.
But..
After just ONE months after the warranty expired the video card died!
This is impossible, I thing this is programmed, Is impossible the destiny have a so good timing..
But just I hope maybe I can resolve with the help of US.
This is what happen to me.
Game, and black screen, the keyboard light is on, but the display is off, and the look of the PC is frozen, I need to hold the power button for restart.
The PC restart with no issue, but after some second windows is on, again, black screen the PC still frozen.
OK, i try with speed to switch with integrated graphic, I can after some time I try, with Intel integrated graphic no problem at all.
I try to clean the ATI driver and switch the GPU with wifi OFF, so windows cant update the driver, NO PROBLEM, NO BLACK SCREEN.
I open the wifi for leave windows to install the automatic driver... Black screen.
Ok, I try to swich again, clean ATI driver, open the pc with the ATI but without any driver install and is OK, no black screen and the wifi is off so windows cant install drivers.
After i try to install the DELL drivers, same, when begin to install drivers BLACK SCREEN.
I try the same with the last driver of ATI website, same.
I try clean windows 8.1 install, same with a lot of drivers...
Ok, this is whot I thing, one of two card died, probably the second because maybe if the first card is broken the PC have black screen with or without driver, maybe the second is active only if i try to install the drivers..
What do you thing???????????
Im very not happy, this is a very expensive PC i have a lot of problem with warranty and now just because my warranty is expired for one months I dont have any support...
One of the card is gone?
Any idea? is possible the card work but is only a sw problem?
some questions..
probably i need to try to leave one of this card for understand what is the broken card, and after I live with only one 7970m... if I have only one ATi installed, ENDURO work????
And if I leaveall 2 discrete card, can the PC work only with the integrated intel card without discrete card?
if yes what happened if I use the Fn+F7 function???
Please help me!!