Hi all,
I just purchased my first Alienware 17 (r5 AMD M290X Model) from abroad. This is a Dell refurb product.
Straight off the bat, I can see some screen has some sort of dots going on to it - in dark areas (not black though), like it's distorted or something similar. The screen isn't flickering and everything else is working just fine.
The problem is evident in the BIOS and in Windows.
When I connected my TV via HDMI, I couldn't see the same effected on there.
I have tried ePSA and BIST tests, and all tests are ok without any issue.
I've ran a few games without any issues too on the dedicated AMD card.
I have updated the bios to the latest I could find from the Dell website (A09) and same issue persists.
What is the way forward on this? Please note that I am from Malta and I cannot find any details on the Dell website for contact except for Malta's Dell Service Provider (which is a Dell Partner).
What's the way forward? Can I have an official reply from Dell or contact the local Dell partner?
This Alienware is still under warranty until next year.