Hi folks,
I'm hoping someone can help me.
I've had my Alienware 17 (late 2013 edition) since January this year (2014) and it has worked great up until about a week ago. Now, when I press the power button the following happens:
1) PRESS - machine spins up (hear the fans etc) and the screen stays black and backlight on indefinitely until battery runs out or I hold down the power key to hard shutdown.
2) PRESS AGAIN - machine spins up again, screen stays black, then alienware logo appears then it goes dead - screen black, machine silent.
3) PRESS AGAIN - machine boots normally.
I think this may be related to BIOS A12, which I installed a few days before I noticed this behavior. It does this like clockwork, every time. But I'm concerned that one day it'll enter a loop of not starting up. I hope someone can help me with this, I've had little luck with Dell Customer Support in the past, and this is an expensive machine, I worked hard to afford it.
Any hints and tips appreciated!!!