Hi
I received my alienware 18 laptop on Tuesday 12/17/13 and I have only been using it for a few days in my home and already the soft touch is peeling off! I see that many others are having this problem but it is usually after 4 months or longer. What should I do about this? I paid a lot of money and I thought I was going to get a quality product but now I feel like I paid for a cheap Chinese knock off. To say I am disappointed is an understatement. I love the laptop and the big screen but I feel like if this is happening in only a few days this thing will not last one year, or will look like a piece of junk in 1 year. I cannot afford to spend this kind of money on a PC often, the last one I purchased was 3.5 years ago. What should I do in this case? Return the product? If I return it they are going to charge a restocking fee? Even if they replace the finish wont this happen again? Seems to be a common problem. I wish I could get it without this rubber finish and instead with a metal finish that will last. Its like they make these things to wear out so you have to buy a new one. What should I do?
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Alienware 18 , less than 3 day old, rubber matte/soft touch skin peeling
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